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Today’s guest, Harry Paul, has just published another book with the great title “Who Kidnapped Excellence“. In that book and in the interview here he talks about those 5 things we can do to banish average. They are
1. Be passionate
2. Be competent
3. Communicate – especially making listening part of communication!
4. Be flexible
5. Take ownership – even when it is not your job
Listen to Harry expand on all five of them in the interview.
Harry is also known as “Harry the Fish Guy” and the “fish” part refers to the famous fish market in Seattle, Pikes Place Fish Market. Why is this market so successful?
Well, they have created a place that is fun to work at and fun to shop in – sounds simple, doesn’t it?
Pikes have done it so well it is one of the most valuable pieces of real estate in North America and is the most successful fish market – even though it has other fish markets selling the same fish at the same price within a radius of a couple of miles.
What is their philosophy? Down to 4 key elements according to Harry:
- You choose your attitude every day – it’s up to you.
- Play – make it part of the process. Fun is an integral part of the work, not separate from it.
- Be there – for your customers, your people. So, you need to understand your “why”
- Include everyone in the fun.
Harry liked their philosophy so much he integrated it into his name!!
Every leader should listen to this interview – the principles are simultaneously simple and profound, and I am grateful to Harry for sharing them with us.
To find out more about Harry, go to:
Listen to Harry here.
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Thanks to Jodey Smith, my podcasting technical genius, who does all the bits I don’t like – the editing, the uploading etc. He is a gem and can be contacted at JodeySmith.com.