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It has been a while, but we are welcoming back speaker and author, Joey Coleman. A few years ago, Joey became the bestselling author of the book Never Lose a Customer Again, but today he joins the podcast with his follow up book Never Lose an Employee Again.
Joey Coleman is an extraordinary communicator with 20 years of experience helping organizations retain their best customers and employees. In our conversation today, he shares so many things that you can take away immediately to ensure that you are attracting, acquiring, and retaining the people you want on your team. This award-winning speaker will inspire you and light a fire under you with this discussion.
What We Talked About in This Episode:
- Joey’s hopes for his book and the change that can come for readers
- The common lament Joey hears from business owners
- The 8 phases to the employee journey
- New hire’s remorse
- The Acclimate phase for employees and customers
- This methodology as a philosophy
- The highest statistics ever on employee disengagement
- The realization employees had post-Covid
- When ego is the motivation
- Where the smartest companies will win in the future
- The kind of organization that top employees want to work for
- What companies get wrong when it comes to attracting employees
- The distinction between co-workers and colleagues
About Our Guest:
For almost twenty years, Joey has helped organizations retain their best customers and employees – turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees’ experiences. He is an award-winning speaker at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.
Connect with Joey Coleman:
- Never Lose a Customer Again by Joey Coleman
- Never Lose an Employee Again by Joey Coleman
- Joey Coleman Home Page
Connect with John Murphy:
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